Validation of Impact
Customer thrilled with results!!!

We had an issue at the brewery.  We could not keep up with the demand.  I contacted Jeff to have him come take a look at how we could improve our efficiency and capacity.  Jeff focused on two things..... the elimination of unplanned events and streamlining our brewery work flow processes.  Jeff's wealth of experience in production work processes showed and he was able to help reconfigure our existing equipment, develop a new workflow pattern and increase our safety systems to expand our capacity considerably.  His continuous coaching and leadership in the area of personal reliability was a great influence on me and the entire staff.  We are moving our culture from the reactive mode to the proactive mode and as we work with Jeff to acquire new equipment and expand to more areas of penetration in the Midwest, Jeff will be our long term consultant, guiding us to be more efficient which will reduce costs and subsequently increase profits at the brewery.  

Jim Holton
Owner Mount Pleasant Brewing Company
Description: Mt

In his work on the correlation between resource distribution and culture development Sam McNair of Life Cycle Engineering uses over 15 years of organizational data to show that the further you move your culture toward the culture of LeadeReliability, the less resources you need to spend on that aspect of your business and the greater ability you have to meet your customers needs. 

In my personal experience and application, I have applied this cultural philosophy to two global businesses while working for the The Dow Chemical Company.  One was a commodity high through-put chemical business (excess of $1 Billion in revenue) and the other was a pharmaceutical production business (exceeding $100 million in revenue) and in both cases I reduced the cost of unplanned events  from roughly 10% of the revenue when we started to less than 2% while also improving Health, Safety and Environmental performance, as well as product quality performance.  In turn both margins and profitability of the business were improved.

If you study Delta Airlines from the time Richard Anderson took over as CEO, you can see that his total emphasis on organizational reliability has transformed the company that was 6 years ago bankrupt to a highly profitable corporation. 

Delta Earnings: Can This Airline Keep Flying High?

Matthew is a member of The Motley Fool Blog Network -- entries represent the personal opinions of our bloggers and are not formally edited.

Delta Air Lines (NYSE: DAL) has come a long way since emerging from bankruptcy in April 2007.  The company has taken extensive measures to make itself run more efficiently. It is once again profitable and is expected to grow its earnings considerably over the next several years.  However, the company is extremely cheaply valued right now, indicating that the market is still skeptical that Delta’s business model will be able to deliver over the long term.  With the company set to report earnings on Jan. 22, investors will be listening for signs that Delta is indeed on the path to sustainable success.

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